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Frequently asked questions
Can I cancel my membership at any time?
Yes. You can do it here in the membership section anytime after the payment, or contact support and we will do it for you.
Is membership activated immediately?
Yes, if you buy it with a card. Bank transfer may take a few days to activate. We recommend you use a card payment to, it is always fast.
How does the 'Caregiver guarantee' work?
We guarantee that you will find a caregiver, more about it in section Satisfaction guarantee
How do I pay to the carer-giver?
You pay for the work directly to the care-giver as you agree.
Do Hlídačky.sk take a commission from payments to a care-giver?
No, the care-giver gets 100% reward, we do not raise the amount.
How does insurance and bookings work?
Children are insured with a confirmed booking insured up to 35 000 €* for injury, household insured for things that may happen during cleaning insurance covers also pets, if something happened during pet-walking
How do the credits work?
You can use the credits to pay online at the sitters allowing that. You can recognize them by the booking icon with checkmark . Credits are valid according to the length of membership, in case of repeated payment they are added up.
